Policies / Shipping

Turnaround/Production Time:

Ready To Ship items will ship out within 1 week (excluding weekends and holidays). (This does not include shipping time)

*PRE-ORDER or MADE TO ORDER ITEMS WILL VARY. (Dates will be stated in the listing.)

WHEN CHECKING OUT, YOU ARE AGREEING TO WAIT THE TAT LISTED ABOVE.

· IF YOU ARE WANTING A PRE-ORDER/MADE TO ORDER ITEM AND A READY TO SHIP ITEM. WE ADVISE YOU CHECK OUT SEPARATELY. YOU MAY CHECK THE ITEMS OUT TOGETHER BUT THE ORDER WILL NOT SHIP TILL THE PRE-ORDERS/MTO’S ARE COMPLETED. THEREFORE, YOU WILL NOT GET YOUR READY TO SHIP ITEM AS SOON AS ITS NORMAL TAT.

**Pre-order/Made To order items ARE NOT ready to ship.*

Shipping:

Orders are sent out via USPS, if you would like a faster shipping option (priority etc.) Please contact us once you have placed your order and we will send an invoice for the difference and do our best to get you the shipping option that best fits your needs. Please remember, a faster shipping option does not change the processing time of your order.

All orders will ship to the address on file. Please be sure your information is correct. If an order is returned due to incorrect address, customer is required to pay for the reshipment of the package. Orders will have tracking provided once completed.

Once items are shipped, any issues that may arise with shipment delays etc. – must be followed up with the shipping carrier as it is no longer in our possession.

Any questions please contact us at: hgtorders@gmail.com

Returns and Exchanges:

Due to the limited quantity and the handmade nature of our items, we are currently not excepting any returns or exchanges. Please be sure to review the size charts provided to ensure you purchase the correct size. All sales are Final (unless we have made a mistake). If you have any questions or concerns regarding your order, please contact us and we will do our best to assist you. On occasion we may have extra stock on sizes and in those cases, may be able to return for a better fitting size. (Not guaranteed)

Email us at: hgtorders@gmail.com

Please allow 24-48 business hours for a response.